Frequently Asked Questions
Everything you need to know about your WAHTS experience
What is the standard shipping time for my order?
We offer worldwide shipping. Orders are typically processed within 24 hours. Depending on your location, delivery usually takes between 2 to 5 business days.
How can I return or exchange an item?
You can return your items within 30 days of receipt. Products must be in their original condition with tags attached. Simply use our online portal to generate a return label.
How do I ensure I choose the correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for our contemporary fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and region-specific options like Klarna and iDEAL.
Are WAHTS products sustainably made?
Yes, we focus on high-quality craftsmanship and sustainable sourcing. Our collections are primarily produced in Portugal using premium organic fabrics and ethical manufacturing standards.
Can I track my order status?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to follow your package in real-time.